Terms of Service

Last updated: 22 October 2026

These terms are an agreement between APXE Ltd (trading as Quotido), a company registered in England and Wales (company number 15512775, registered office Crown House, 27 Old Gloucester Street, London WC1N 3AX, United Kingdom), and the business that signs up for a Quotido account. By creating an account or using the service you agree to them.

1. The service

Quotido provides white-labelled quote calculators, lead capture, and job-management tools that installation businesses ("you") embed on their own websites and use to run their work. We host the service, and we may improve or change features over time — if we ever remove something material to your plan, we'll tell you in advance.

2. Your account

• Keep your sign-in details secure; you're responsible for activity under your account.
• Give us accurate account and billing information and keep it up to date.
• You must be authorised to act for the business that holds the account.

3. Subscriptions and billing

• Plans and prices are shown at sign-up and in your account. Prices are stated exclusive of VAT unless marked otherwise.
• Payment is taken by card through Stripe, monthly or annually in advance, and subscriptions renew automatically until cancelled.
• You can cancel any time from your account's billing page; cancellation takes effect at the end of the paid period. We don't give partial-period refunds unless the law requires it.
• If we change a price, we'll give you at least 30 days' notice — the new price applies from your next renewal.
• If a payment fails and stays unpaid after we've let you know, we may suspend the account until it's settled.

4. Quotes are estimates

The calculators produce indicative estimates from pricing and rules that you configure. They are not surveys, and they are not contractual offers by Quotido:

• You are responsible for the prices, assumptions and copy you configure, and for the accuracy of any quote you honour.
• The contract for any installation or work is between you and your customer. Quotido is not a party to it.
• We recommend (and the product assumes) that quotes are confirmed by a survey before work is agreed.

5. Your data and your customers' data

• Your business data and your customers' details belong to you. We process your customers' personal data only on your instructions, to provide the service, as described in our Privacy Policy.
• We ensure that everyone we authorise to process your customers' personal data, including employees and contractors, is bound by a written duty of confidentiality and can access it only as far as needed to provide the service.
• If you upload existing records for us to prepare an import file, you instruct us to open and use them for that purpose only. We store them in access-restricted storage, limit access to the team member doing your setup, log each access in your account, and never add data to your account ourselves. We delete them, with their file names and your notes, 30 days after upload or 7 days after you import, whichever is sooner, unless you delete them first. You confirm you are entitled to share them with us, and that they contain no payment card, bank or health details.
• We keep personal data confidential and use the service providers listed in the Privacy Policy (which you authorise) to run the platform.
• You're responsible for having a lawful basis to collect your customers' details through your website, and for how you use them after capture.
• We'll help with data-subject requests that reach us about your customers, and on account closure your data is deleted from the live service.

6. Accounting connections

If you connect accounting software (such as Xero, Zoho Books or QuickBooks), Quotido creates draft invoices there on your instruction. You are responsible for reviewing every draft — including amounts, tax treatment and the customer it's attached to — before approving or sending it. Your VAT settings in Quotido and in your accounting software are your responsibility; check them with your accountant. You can disconnect at any time from the Connections page.

7. Acceptable use

Don't use Quotido to break the law, send spam, infringe others' rights, probe or disrupt the service's security, or resell the service without our agreement. We may suspend accounts that put the service or other customers at risk — we'll tell you why and work with you to restore access where we can.

8. Intellectual property

We own the platform — the software, design and branding of Quotido. You own your content: your logo, your pricing, your copy and your data. You give us just the permissions needed to host and display them as part of running the service for you.

9. Availability

We work to keep Quotido available and fast, but no online service can promise 100% uptime, and we don't offer a formal service-level agreement. Planned maintenance is done outside busy hours where possible.

10. Liability

• Nothing in these terms limits liability that can't legally be limited (including for death or personal injury caused by negligence, or fraud).
• Otherwise, our total liability arising out of the service in any 12-month period is capped at the fees you paid us in that period.
• We're not liable for indirect or consequential losses, lost profits, or loss of business — including losses arising from quotes you issue, work you undertake, or invoices you approve in your accounting software.

11. Ending the agreement

You can close your account at any time. We can terminate on notice if you materially breach these terms and don't fix the breach within 14 days of us telling you, or immediately for serious misuse. On closure, your subscription ends per section 3 and your data is handled per section 5.

12. Changes to these terms

We may update these terms as the service evolves. For material changes we'll give account holders at least 30 days' notice by email; continuing to use the service after that means you accept the new terms.

13. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

Questions about these terms: [email protected].